fb008 Casino
Privacy Policy

fb008 operates the online gaming platform accessible at fb008.vip ("Platform"). In the context of this Privacy Policy, fb008 acts as the Data Controller — meaning we determine the purposes and means by which your personal data is processed. Our contact details are set out in Section 13.

fb008 is committed to processing personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We apply the principles of legitimate purpose, proportionality, and transparency in all data processing activities.

fb008 collects the following categories of personal data from Members and, in some cases, from prospective Members who interact with the platform without completing registration:

fb008 does not collect sensitive personal data (as defined under the Data Privacy Act, such as health information, religion, or political affiliation) except where required by law, such as in connection with self-exclusion requests related to problem gambling.

fb008 collects personal data through the following channels:

• Directly from you: Information you provide when creating a fb008 account, completing KYC verification, making deposits or withdrawal requests, participating in promotions, contacting customer support, or updating your account profile.
• Automatically through platform use: Technical data collected via cookies, log files, and similar tracking technologies when you access and use the fb008 platform. See Section 6 for details on cookies.
• From payment processors: Transaction confirmation data from GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and other payment service providers in connection with deposits and withdrawals to and from your fb008 wallet.
• From identity verification services: Where fb008 uses third-party KYC verification services to validate government-issued identification documents submitted during the account verification process.
• From fraud prevention and AML services: Data from third-party fraud detection and anti-money laundering screening services used to protect the integrity of the fb008 platform.

fb008 processes your personal data for the following purposes, each supported by a legitimate legal basis under the Data Privacy Act of 2012:

• Account creation and management: Processing is necessary for the performance of the contract between you and fb008 (i.e., your use of the platform pursuant to the Terms & Conditions).
• Identity verification and KYC compliance: Processing is required to comply with legal obligations applicable to gaming operators, including age verification and anti-money laundering requirements.
• Processing deposits, withdrawals, and gameplay transactions: Necessary for the performance of the contract and to fulfil our obligations as a platform operator.
• Customer support and complaints handling: Necessary for the performance of the contract and our legitimate interest in resolving Member issues effectively.
• Fraud prevention and AML screening: Processing is necessary to comply with legal obligations under applicable anti-money laundering laws and regulations, and in fb008's legitimate interest in protecting platform security.
• Responsible gaming compliance: Processing of account activity, deposit behaviour, and self-exclusion records is required to fulfil our legal and ethical obligations under responsible gaming policies.
• Platform analytics and improvement: Aggregated and anonymised technical data processed in fb008's legitimate interest to maintain, improve, and optimise the platform experience for Members.
• Marketing communications (where opted in): Processing is based on your prior consent, which you may withdraw at any time without affecting the lawfulness of processing before withdrawal. You can opt out of marketing at any time via your account preferences or by contacting support.

fb008 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and other payment processors — to facilitate deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable financial regulations.
• KYC and identity verification services: Third-party identity verification providers used to validate government-issued ID documents during the account verification process. These providers are contractually bound to process your data only for verification purposes.
• IT infrastructure and cloud service providers: Hosting, database, and cloud service providers who process data on fb008's behalf under strict data processing agreements with equivalent data protection standards.
• Fraud detection and AML screening services: Third-party screening tools used to detect fraudulent activity, money laundering, and compliance risks. Data shared is limited to what is necessary for screening purposes.
• Regulatory authorities and law enforcement: fb008 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or law enforcement agencies where required by law, court order, or regulatory direction.
• Professional advisors: Lawyers, accountants, and auditors, bound by professional confidentiality obligations, where their services require access to Member data.
• Successors in business: In the event of a merger, acquisition, or sale of the fb008 business or its assets, personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

All third parties to whom fb008 discloses personal data are required to maintain appropriate security measures and to use the data only for the specific purposes for which it was disclosed.

The fb008 platform uses cookies and similar tracking technologies (including web beacons and local storage) to provide functionality, improve performance, and understand how Members use the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during a visit, security tokens, and load balancing cookies. These cannot be disabled without impacting your ability to use the platform.
• Functional cookies: Enable the platform to remember your preferences, such as your language settings, last-used game category, and display preferences. Disabling these may result in a less personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how Members navigate the fb008 platform — such as which pages are visited most frequently, session duration, and error rates. This information is used solely to improve platform performance and Member experience.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, multiple account creation, and automated bot access to the fb008 platform.

You may manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of the fb008 platform, particularly session management and login persistence. Most modern browsers allow you to view, block, or delete cookies through the browser settings menu.

fb008 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention considerations:

• Active account data: Retained for the duration of the Member's active account relationship with fb008, plus such additional period as required by law following account closure.
• KYC and identity documents: Retained for a minimum of five (5) years following the conclusion of the Member's relationship with fb008, in accordance with anti-money laundering regulations and the requirements of applicable gaming regulators.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by the Anti-Money Laundering Act and applicable tax regulations.
• Customer support records: Retained for three (3) years following the resolution of the support interaction, or longer if the interaction relates to a formal complaint or dispute.
• Marketing consent records: Retained for three (3) years from the date of the last marketing communication, or until withdrawal of consent, whichever is earlier.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus five (5) years thereafter, to prevent inadvertent re-registration during the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fb008's internal data disposal procedures. Anonymised data (which no longer identifies any individual) may be retained indefinitely for aggregate analytics purposes.

fb008 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• TLS/SSL encryption: All data transmitted between your device and fb008 servers is encrypted in transit using industry-standard TLS (Transport Layer Security) encryption.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest on fb008's secured servers.
• Access controls: Access to personal data within fb008 is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access control policies.
• Regular security audits: fb008 conducts regular internal and third-party security assessments to identify and remediate vulnerabilities in its data processing infrastructure.
• Incident response: fb008 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to Members, fb008 will notify affected Members and the National Privacy Commission within the timeframes required by the Data Privacy Act.
• Two-Factor Authentication (2FA): Available to all Members to add an additional layer of protection to their fb008 account login process.

Under the Philippine Data Privacy Act of 2012, Members have the following rights with respect to their personal data held by fb008. To exercise any of these rights, please contact fb008 support using the details in Section 13.

• Right to be informed: The right to know what personal data fb008 holds about you, why it is being processed, and with whom it may be shared — as described in this Policy.
• Right of access: The right to request a copy of the personal data fb008 holds about you. Requests will be fulfilled within thirty (30) days of receipt.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data fb008 holds about you. Corrections will be processed within fifteen (15) business days.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fb008's legal retention obligations. Accounts subject to regulatory investigation or legal holds are not eligible for erasure until those obligations are resolved.
• Right to object: The right to object to processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your fb008 account settings or by contacting support.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible, and to request its transfer to another data controller.
• Right to complain: If you believe fb008 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

The fb008 platform is strictly intended for adults aged 21 years or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. fb008 does not knowingly collect, process, or store personal data from persons under the age of 21.

If fb008 becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately suspend the account, void any transactions, and delete the associated personal data in accordance with our data retention procedures. Any funds deposited by an underage individual will be returned to the originating payment method.

Some of fb008's third-party service providers — including cloud infrastructure providers and certain technology partners — may be located in jurisdictions outside the Philippines. Where personal data is transferred internationally, fb008 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual data processing agreements with equivalent data protection provisions, ensuring that the recipient country has an adequate level of data protection, or obtaining your explicit consent where required by law.

fb008 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. The "Last Updated" date at the top of this document indicates the most recent revision.

When material changes are made to this Policy, fb008 will provide notice to Members via a prominent notice on the fb008 homepage, an in-platform notification upon next login, and/or an email to the Member's registered email address. Your continued use of the fb008 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage Members to review this Privacy Policy periodically. The current version of this Policy is always accessible at fb008.vip/privacy-policy. If you have questions about any changes, please contact our support team or Data Protection Officer as described in Section 13.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fb008, please contact our support team or Data Protection Officer:

• General Support Email (plain text): [email protected]
• Privacy / DPO Enquiries — Subject Line: Please use "Privacy Request" in the subject line of your email for all data privacy related queries.
• Live Chat: Available 24 hours a day, 7 days a week through the fb008 platform after logging in. Our team can route privacy requests to the appropriate team.
• Response Time: Privacy-related requests will be acknowledged within 3 business days and responded to substantively within 15 business days, or 30 days for complex access requests, in accordance with the Data Privacy Act.
• National Privacy Commission (NPC): If your concern is not resolved to your satisfaction, you have the right to file a complaint directly with the NPC. Information about NPC complaint procedures is available at privacy.gov.ph.